Cancellation & Refund Policy

ScanSafe offers pay-as-you-go Scan Packs (₹10 for 10 scans, ₹99 for 100 scans, ₹299 for 320 scans, and ₹999 for 1200 scans).

All purchased scan credits come with lifetime validity and do not expire. You maintain full ownership of your credits until they are consumed for scans, comparisons, or meal compositions.

We offer a transparent 7-Day Unused Pack Refund Guarantee. If you purchase a scan pack and have not used any scan credits from that pack, you may request a 100% full refund within 7 days of purchase.

To request a refund, simply email kirtanpatel2305@gmail.com with your transaction reference.

• Full refunds apply to packs where zero credits have been consumed.
• If an AI scan encounters a server-side error, that credit is automatically restored to your account ledger immediately.
• Approved refunds are processed back to the original payment channel (UPI / Card) within 5-7 business days via Razorpay.

If you believe you have been charged in error (e.g., duplicate billing), please contact us immediately. We will review the transaction and, if verified as an error, issue a full refund for the duplicate charge.